Kampgrounds of America, Inc. recently honored Shelby/ Mansfield
KOA with the Founder’s Award for their outstanding
camper guest service. The KOA Founder’s Award relies
on feedback from campers at the KOA Kampgrounds.
Founder’s Award is presented to a KOA Kampground owner
based on their high level of customer service and for their
ability to meet their camping guests’ expectations.
This award relies solely on feedback from campers through
annual surveys to measure guests’ experience while
staying at their campground. To achieve a Founder’s
award, the campground must score high in all areas of customer
service, campground facilities, cleanliness and overall
For the past three years, Garry and Vicki Cole and their
great staff have achieved the President’s Award. This
award is given to KOA Kampgrounds that received exceptional
scores on their quality assurance facilities review, for
being a positive part to the KOA system, and for receiving
high scores on their annual camper survey.
Perfect KOA Quality Review Score
Of all the KOA Kampgrounds, less than 2% receive a perfect
score on their annual Quality Review. Because of our special
staff, and the support of our campers, the Shelby/Mansfield
KOA Resort achieved this in 2011, 2013 & 2014!. Thank
Medium Park of the Year Award
Chairman's Award Winner 2012 Garry Cole was presented
the ARVC (National Association of RV Parks and Campgrounds)
Chairman's Award for 2012 by ARVC Chairman, Rob Shutter
at the ARVC National Convention in Las Vegas, NV. His generosity
of spirit, his dedication and his support for the industry
is appreciated by all those he touches and in the many hours
of volunteer work he has given for ARVC.
KOA "We Are Family" Award
We are excited about having the honor of receiving the "We
Are Family" Award by the KOA Owners Association.
As stated by the nominator; "I don't think I've
ever seen a new franchisee get so involved in our system
and be so influential with both our home office staff and
with their fellow franchisees. They have taken a leadership
role in both the KOA Owners Association, KOA, and the larger
camping system with their involvement in ARVC (National
Association of RV Parks and Campgrounds)."
Garry served 2 terms on the Owners Association board and
Vicki is currently serving as President of the Owners Association
KOA 2008 Franchisee of the Year Award and ARVC (National
Association of RV Parks & Campgrounds) 2007/2008 Medium-Sized
Campground of the Year
ARVC Direct Mail Promotion of the Year 2006
The National Association of RV Parks & Campgrounds (ARVC)
presented Shelby/Mansfield KOA with Honorable Mention for
their "Kamping News" 2006 edition.
ARVC Park of the Year Award
The Shelby/Mansfield KOA has been named “Park of the
Year for 2004/2005” by the National Association of RV
Parks & Campgrounds (ARVC). This is the highest award
given by ARVC and it is judged on National Directory Ratings,
Operations Excellence, Community Service, Association Involvement,
Park Promotions, Management Skills, Education, and Employee
Training Techniques. They were chosen from over 3,900 parks
for this highest award.